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Kaanjj Terms & Conditions

KAANJJ CUSTOMER TERMS & CONDITIONS (“TERMS”)

Please read these terms and conditions carefully before using our Site and purchasing the Products available on it (“Products”). 

  • INTRODUCTION 

This website (www.kaanjj.com) (“Site”) is operated by Kaanjj Limited. Throughout the Site, the terms “we”, “us” and “our” refer to Kaanjj Limited.

Kaanjj Limited is a UK registered company with company number 13182522, registered office address New Derwent House, 69-73 Theobalds Road, London, WC1X 8TA.

These Terms refer to our Privacy Policy and Cookie Policy, which also apply to your use of our Site. 

These Terms apply to all our users. We may amend our Terms from time to time, so every time you wish to use our Site, please check the current Terms to ensure you understand the Terms that apply at that time. These Terms were most recently updated on 18 March 2021. 

We may transfer our rights and obligations under these Terms to another organisation, for example if we decide to sell the company. 

  • GENERAL TERMS

We reserve the right to refuse to supply access to our Site or Products to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms. 

  • ONLINE STORE

By agreeing to these Terms, you represent that you are at least 18 or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this Site. 

We showcase selected artisanal South Asian Products. When you place an order with us, we pass this on to our suppliers, who then send the Product to us, to inspect and send out to you. As the majority of the Products are made specifically to order, it can take some time to deliver the Product to you.

The title and risk in a Product passes to you when you receive the Product at your delivery address, the Product is insured through transit till point of delivery by the delivery service provider. 

We aim to use the listings to give you the information you need to know the essential characteristics of the Products. However, most of our Products are handmade, and there are likely to be variations from the listings in each individual item. Any images shown in the Listings are for illustrative purposes only.  

The price of the Product (which includes VAT) will be the price indicated on the order pages when you placed your order. We reserve the right to change our prices – including our fees for postage and packaging – and to introduce, amend, retract or expire discounts or Products at any time, in our sole discretion and without notice.  

  • BILLING AND ACCOUNT INFORMATION

You authorise us to charge your payment card account. By submitting an order and providing us your payment card details at checkout, you authorise us (acting by our payment processor) to charge the relevant account to take payment for your order. We will not be responsible for any losses you may suffer if the payment method you use to pay for an order does not have sufficient funds to cover all costs of that order.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided by you at the time the order was made. We reserve the right to limit, cancel or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

Although you can go through the order process as a guest, you may choose to register for an account. In which case you will have to provide certain information about yourself as prompted during the account registration process on the Site. 

If you do create an account, all the registration information you submit must be truthful and accurate. If for any reason any information you submit is or becomes untruthful, inaccurate and/or incomplete, you should update that information to maintain its accuracy.

You can delete your account at any time, for any reason, by following the account deletion instructions within the Privacy Policy on the Site. 

You are responsible for maintaining the confidentiality of your account log-in information (including, for example, your password). Accordingly, you are solely responsible for all activities that occur under your account. 

You should notify us immediately if you suspect or become aware of any unauthorised use of your account or any other breach of its security.

  • CHANGES TO CONTENT 

We may update and change our Site from time to time to reflect changes to our Product offering. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. 

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date. 

  • SHIPPING 

We ship worldwide using DHL and charge a flat fee which is calculated at check-out.

Please note that we do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom. Please also be aware that any Customs Taxes and Duties are payable by you at point of receipt. 

  • RETURNS AND REFUNDS

Our returns policy means you have 14 days from receipt of the Product to let us know you want to return an item, and a further 14 days to return the Product directly to us for a refund, subject to the exclusions outlined below.

Which Products cannot be returned to Kaanjj Limited.

The below are non-cancellable and non-refundable: 

  • Personalised and Customised Products and Products made to order
  • Any Product that has been used, returned without original packaging or tags or is returned in an unsaleable condition. Items must be returned in their original packaging. 

To return your Product/s, please follow these simple steps:

  1. Download our return form (HERE) and include it in your returns package. 
  2. If you are unable to print the return form just include the following details on a piece of paper with your return: your name, order number, the product you wish to return and the reason for that return.
  3. Unless we receive the above information with your returns package, we will not be able to process your return.
  4. Then simply post your goods back to us in unworn/unused condition, with all original packaging and tags within 14 days from the date on which you inform us that you wish to return the Product, to the following address : Box 303, 56 Gloucester Road, London, SW7 5HE, United Kingdom.
  5. We cannot accept returns that have been worn, soiled or that are returned outside the 14-day period.
  6. For customers returning goods from outside of the UK and/or needing to produce a customs declaration, goods MUST be marked as "Returned goods" with ZERO commercial value. Failure to do so, or to declare any value on the shipment may result in import duty and/or taxes being applied to the returned goods which will be deducted from any refunds payable or recharged to your payment method
  7. We will pay the costs of return: if the Products are faulty or misdescribed; if you are ending the contract because we have told you of a change to the Product or these Terms that affects your order and was implemented after you ordered; if we are responsible for an error in pricing or description or a delay in delivery; or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay for the costs of return.
  8. Where you qualify for a refund under these Terms and/or UK consumer rights law in respect of physical products, we will refund the price you paid for the products and, if we are at fault, the price you paid for postage and packaging, subject to any reasonable deductions to reflect any reduction in the value of the goods resulting from your use, handling or return of those goods. Refunds will be processed as soon as reasonably practicable, via the method you originally used for payment. 

We are currently not able to process exchanges; please return your purchase as above and we will refund you for the item as long as it is returned within14 days following your notice of return, unworn, in saleable condition with their original tags and packaging. Please then re-order your new item once you have been refunded.

All items returned to us are at your own risk, so we recommend using a recorded postal service.

  • SUMMARY OF YOUR KEY LEGAL RIGHTS

As you are purchasing the Products online you have a legal right to change your mind within fourteen ‘14’ days from delivery of the Products and receive a refund (including costs of delivery, but excluding the costs of return), however, please note that these cancellation rights do not apply:

(a) to any Products that are sealed (this includes any items such as underwear, which come with a hygiene strip) and that are not suitable for return due to health protection or hygiene reasons if they become unsealed, which become unsealed after delivery;

(b) if the Products have become inseparably mixed with other items after delivery;

(c) to personalised / customised Products or Products made to order. 

The Products sold to you must be as described, fit for purpose and of satisfactory quality. This means that (having regard to the expected lifespan of the Product You ordered), you are entitled to the following:

(a) Up to thirty days: if the Products you received are faulty, then you can get a full refund (this refund will include costs of delivery and return).

(b) Up to six months: if the Products you received are faulty and can’t be repaired or replaced, then you're entitled to a refund in most cases.

To exercise the rights described in this Section 8, You should follow the procedures outlined in Our Returns Policy. 

  • THIRD PARTY INFORMATION

The Site may include third party information and materials or links to third party sites. This information and these materials may not have been verified or approved by us. 

We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 


We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products must be directed to the third-party.  

  • INTELLECTUAL PROPERTY 

You acknowledge and agree that we are the owner or the licensee of all intellectual property rights in the material published on our Site. Those works are protected by copyright laws and treaties around the world and all such rights are reserved. 

These Terms do not grant you any rights to, under or in, any patents, copyright, database rights, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Site. 

You are not permitted to use our business name, trading name or logos without our approval and you shall not remove or in any manner alter any logo, brand name, product identification, proprietary mark, trade mark notice, copyright notice, or other notices contained in or comprising part of the Site. 

  • PROHIBITED USES

You are prohibited from using the Site or its content or Products: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national , or local regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service for violating any of the prohibited uses. 

  • INDEMNITY AND LIMITATION OF LIABILITY

To the fullest extent permissible under applicable law, we shall not be liable to any person for any loss or damage which may arise from the use of any of the information on the Site or Products purchased on it. Our entire liability for all claims or damages arising out of or relating to our Site or Products purchased on it, will be limited to and will not exceed the amount paid to us for the specific item that caused the damage or that is the subject matter of the relevant cause of action. 

We provide the Site and Products “as is”. To the fullest extent that we are permitted to do so, we disclaim any implied terms as to title, merchantability, fitness for a particular purpose and non-infringement to the extent permissible under applicable law.

You agree to indemnify, defend and hold harmless Kaanjj Limited and any parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

  • ERRORS INACCURACIES OR OMISSIONS
    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

  • DATA PROTECTION 

We will only use your personal information as set out in our Privacy Policy. 

  • ADDITIONAL CLAUSES 

You shall not, without our prior written consent, sublicense, assign, transfer, charge or sub-contract any element of the Site or any of your rights or obligations under these Terms to any third party, whether with or without consideration, without our prior written consent. 

These Terms do not confer any rights on any third party pursuant to the Contracts (Rights of Third Parties) Act 1999. 

 If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms. 

No failure or delay by us to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy. 

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. 

You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).